Information We Collect
Rolex11 collects several types of information when you use our platform, including but not limited to:
- Account Information: Your name, email address, phone number, and other registration details needed to keep your account functioning properly.
- Device & Browser Information: Technical data about your device, operating system, web browser, IP address, and approximate location to deliver an optimised experience.
- Payment Information: Transaction details, local payment methods such as FPX and e-wallets, and deposit and withdrawal records in MYR.
- Cookies & Tracking Technologies: To identify active sessions, remember user preferences, and help us improve our service quality.
- Usage Data: Betting history, platform interactions, and game preferences that help us understand usage patterns so we can deliver a more relevant experience.
Purpose of Data Collection and Use
We use the information collected to:
- Processing account registrations and payment transactions accurately and securely.
- Delivering a personalised, responsive user experience based on your usage and preferences.
- Running security monitoring, identity verification, and fraud prevention to protect you and the platform.
- Complying with legal obligations and regulations applicable in Malaysia.
- Communicating with you regarding your account, service updates, promotional offers, and other important information.
We will not sell your personal information to third parties without your consent, except as described below.
Cookies & Tracking Technologies
Cookies are small files stored on your device that help the platform identify active sessions, remember user settings, and analyse site usage. rolex11 uses cookies to:
- Keeping you logged in as you navigate between pages.
- Saving your language preference and personal settings.
- Analysing traffic and usage trends to improve our service quality.
You can control how your browser handles cookies through your browser settings, including blocking or deleting them. Note that restricting cookies may affect the functionality of certain parts of the platform.
Information Storage & Security
Rolex11 stores your personal information in systems protected by advanced security technology, including SSL encryption for all data transmissions. Only authorised, trained personnel have access to this information, strictly for service and security purposes.
We retain your account and transaction information for as long as required to comply with legal and regulatory obligations and to resolve any account-related disputes.
Sharing Information with Third Parties
Rolex11 is committed to keeping your information confidential. However, we may share limited data in the following cases:
- With service providers who help us operate the platform (e.g., payment processors, IT support).
- When required by authorities under applicable law or for fraud prevention purposes.
- In business continuity scenarios, such as a merger or acquisition, where information may be transferred to the new entity.
We ensure all third parties adhere to strict security and privacy standards in line with our policies.
User Rights Regarding Personal Information
You have the right to access, correct, or request the deletion of your personal information held by us, subject to legal requirements and platform terms of use. For any personal data-related requests, please contact our support team at [email protected].
We also provide options to restrict the processing of your data or withdraw previously given consent, provided this does not affect your ability to use our services.
Privacy Policy Updates
Rolex11 may update this Privacy Policy from time to time. Significant changes will be announced via the platform and/or by email to registered users. Please check this page periodically for the latest information. Continued use of the platform after any updates constitutes your acceptance of the revised terms.
If you have any questions regarding this Privacy Policy, please refer to our FAQ or get in touch with us directly.
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